Refund policy

No Returns for Cosmetic Damage:
We do not accept returns or refunds for cosmetic damage or normal shipping stress that does not affect the overall health of the plant.

Arrival Photos Required:
If there are concerns upon arrival, please contact us within 24 hours of delivery with clear photos of:
    •    The plant as received
    •    Any damage
    •    The original packaging
Photos upon arrival are required for any shipping-related claims.

Dead on Arrival (DOA):
In the rare event your plant arrives completely dead, please message us within 24 hours of delivery with clear photos. Once verified, a shop credit will be issued. DOA does not include cosmetic damage, leaf loss, or cold stress where the plant is still viable.